Still curious?
Frequently Asked Questions
Your dogs don’t stop their business so, neither do we!
Poop Scoop Master operates 52 weeks of the year.
We are closed during bank holidays and may be delayed during weather events, however, we will ensure your property is cleaned as soon as possible.
This provides consistent reliability for our Residential and Commercial customers.
Poop Scoop Master takes safety serious.
Customer and home safety are prioritized with staff training and background checks.
Pet safety is prioritized with kennel grade disinfectants on tools, pet training and gate photos.
Learn more about us on our About Us page.
For residential one time and monthly plans, payment is required prior to the start of service.
Monthly recurring plans are automatically billed each month starting upon signup.
Our commercial services operate on a Deposit Net system.
Waste is double bagged and put in a client trash receptable, or in a designated area.
At this time, waste is not removed from the premises. We hope to provide this service in the near future.
Yes! On the way & job complete notifications are available. Our staff also take gate photos, to verify that the gate has been secured shut. These can be sent to email, text, or in the client portal.
You can configure notifications during onboarding, by changing the settings in your client account, or by letting us know.
You can cancel your monthly plan at any time to prevent renewal.
All services remaining on current plan will be rendered accordingly through the end of the monthly service period.
Upon registering, we will assign a target day based on routes.
Specific time slots cannot be guaranteed.
We will work with you as best as possible if you have a preference!
No, our service plans run on a monthly basis.
Discounts are available for quarterly or annual service plans.
You can cancel your recurring monthly services at any time to prevent renewal. All services remaining on current plan will be rendered accordingly through the end of the monthly service period.
Of course! We love our pets.
If your pet is not friendly with ALL strangers, the client will need to restrict pet access from the work areas.
Staff safety is imperative to Poop Scoop Master. Our staff will contact you if they run into any issues.
Your payment method is collected during customer onboarding or via the customer portal after your account has been created.
Upon entering payment, the payment processor will place a temporary small hold ($1-3) to verify the card.
Our billing cycles are monthly.
Once your services are reviewed by the team and scheduled, your payment method will be charged for 1 month of service.
Each recurring month, an invoice will be generated with the registered services and charged to the payment method on file.
Our scoopers always carry treats around with them! Permission is required in order for our scoopers to provide treats. Let us know your preferences!
